Our products are available virtually anywhere in the world, however we only ship directly to customers in countries that do not have distributors. From this Ecommerce site we sell to the majority of Europe, Speicifically: The UK, Austria, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Luxemberg, Poland, Portugal, Romania, Spain, Sweden, Switzerland.
Enquires from outside the aformentioned countries should be sent to us directly at firstname.lastname@example.org, or to our distributers who can be found at the link below.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
You may return most new, unopened items within 30 days of delivery for a full refund. Items showing signs of use may be subject to a surcharge or non refundable. Customised products will not normally be refundable irrespective of condition.
You should expect to receive your refund within 15 business days of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (typically 3 to 5 business days), the time it takes us to process your return (and if needed test the item) once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (normally 2 business days).
Before returning an item please contact us on 01295 272360 between 8am and 4:30pm Monday to Thursday, or between 8am and 1pm Friday. Alternatively email us at email@example.com. We will issue a returns number which must accompany the goods.
All payments, whether over the phone, in person, or through this ecommerce site, are processed through PayPal. Capricorn Controls Ltd will not store any bank details provided by customers.